- Always contact a reputable company – by phone. Be careful of flagging taxis on the road.
- Before embarking, make sure that the company details are clearly displayed on the vehicle.
- The hirer of a taxi has the right to choose any cab at a rank – do not be forced by drivers or hotel porters to take a car or driver that you are not happy with.
- Ensure that the cab has a taximeter in working order and ask what the rates are, as these can vary from company to company.
- Make sure that the meter is set to zero or the flag fall and that the driver only starts the meter once you are in the car.
- Unless you have been given a set rate, which has been pre – arranged, pay only the rate shown on the meter. The meter price is shown in South African Rand – know the current rate of exchange and be careful you are not overcharged when paying in foreign currencies.
- If a set rate is not given to you over the phone but by the driver, be careful that you are not overcharged.
- BE AWARE OF THE DIFFERENCE BETWEEN A METERED TAXI AND A MINI BUS TAXI, WHICH IS IN FACT A BUS.
- DO NOT BE FORCED INTO HIRING ANY VEHICLE THAT YOU DO NOT FEEL HAPPY ABOUT. IF YOU ARE UNSURE, RATHER TAKE ANOTHER TAXI.
- WHEN STANDING AT A TRAFFIC LIGHT OR IN TRAFFIC MAKE SURE THAT THE TAXI METER IS NOT RUNNING TAXIS ARE ONLY TO CHARGE WHEN THE VEHICLE IS MOVING.
Specifically with Intercab
- Ask the driver his name and taxi number.
- If you would like to use the same driver again ask for his name and when phoning for a cab ask for that particular driver.
- If you are not happy with the service in any way i.e. the driving, the driver or the fare charged, contact the company quoting the drivers name.
FOR YOUR SAFETY OUR CARS ARE METERED, RADIO CONTROLLED AND SATELITE MONITORED.